URGENT MESSAGE Re: PRESCRIPTIONS

We are experiencing unprecedented demand for prescriptions due to unnecessary ordering of medications in light of COVID-19. This is putting incredible strain on our administrative team,as well as our community pharmacies.


DO NOT order medications that you are not in need of within the next 7 days. These will no longer be issued. Prescription requests for paracetamol (tablets and suspension) for patients who are not usually prescribed this on a regular basis will not be issued without clear indication. If you do not regularly require asthma medication, such as salbutamol/ventolin inhalers, these will not be issued “just in case”, as there is no clinical indication.


We will NOT accept messages such as “I need my whole family’s medication”.


Just as we must stop stockpiling food – it is our collective responsibility to minimise medication stockpiling in order to ensure that patients who really need those treatments do not go without. Please review your supplies and think before ordering.
Please share this post and notify your relatives and friends.


Lochmaben Medical Team

COVID-19 Update: 23/03/20

* COVID-19 Announcement *

As of 8am today, all COVID-19 queries will be managed through a central assessment hub, currently located through the NHS 111 service.

If you have any COVID-19 questions please refer initially to the NHSinform website. If you have a new persistent cough, fever, sore throat or breathing difficulty then call 111 and you will be contacted by the assessment centre, where further information will be given. For life-threatening illness, you should call 999 as before.

All non-COVID medical advice should be obtained through the practice as before. It is not necessary to notify us if you are self-isolating.

Please continue to practice safe social distancing and self-isolation.

Best wishes,

The Lochmaben Medical Team.

Covid-19 Update: Important update

In line with national guidance, Lochmaben Medical Group will be operating a reduced access policy to protect patients and staff from potential transmission of coronavirus. There will be no unscheduled access to the surgery without prior arrangement and as such the doors are locked. We will aim to deal with the majority of problems via telephone, with only the most urgent consultations on a face-to-face basis.

If you have a routine appointment booked in the coming weeks you will be contacted by the surgery via telephone or SMS. The practice is NOT closed.
If you require medical attention then please contact the surgery and you will be called back by an appropriate member of the clinical team.

Routine monitoring of chronic medical conditions such as diabetes and hypertension will be at a reduced level and non-essential services such as medicals, travel clinic, minor surgery, contraceptive procedures will be cancelled for the foreseeable future to allow our staff to focus on managing COVID-19.

All repeat prescription requests should be made via the prescription line or online ordering. Please do not deliver prescription slips through the letterbox or in person as these will not be processed.

In regards to COVID-19 – if you have minor symptoms (ie dry cough, fever) then you do not need to call the surgery – please self-isolate for 7 days (and until >48hrs free of fever) before returning to normal activities. You can take paracetamol and fluids for symptom relief. You do not require a sick line (MED3) to cover your absence if self-isolating. For further advice about coronavirus please visit NHSinform website. If you have worsening symptoms then please contact the practice or 111.

We will continue to keep you informed as the situation changes. Please share this information with relatives etc.

Best wishes,

Lochmaben Medical Team

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Appointments and Prescriptions

Repeat Prescriptions

Repeat prescriptions are usually issued on a 2 monthly basis.

When you require a repeat prescription please contact our prescription line on: (01387) 811553.

You may also drop your request in the Deposit Box located within the surgery. It is important that you allow 2 working days before collection from the Surgery. This allows the Practice time to process and sign your prescription. The Pharmacy may have to order in your medication thereafter, so please ensure that you order your repeat medication before you run out to allow time for this to happen and to ensure that there is no break in your regular medication.

Online Prescription Ordering

We offer online Patient Access, giving patients the opportunity to book a doctors appointment online as well as requesting repeat prescriptions. If you are interested in registering for this new service please click on the button below to download and complete the information required and return to the Practice. A registration information letter will be made available to you to enable you to set up your online booking account.

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Patient Registration

We are happy to register patients who live within our practice boundary. For information on whether you live within the boundary, please contact the reception staff who will be happy to assist with your query or click on the link below.

To register, please download, print and complete the form below, for each family member. Alternatively, please come into the practice and we will provide you with a paper copy of the forms. We require you to also complete our New Patient Questionnaire which can also be accessed using the undernoted link.

You will be invited to attend for a new patient medical appointment on registration.

Please notify the practice of any change in contact details so that we can keep your records up-to-date.

If you relocate outwith the practice boundary it may be necessary for you to register with a new practice.

Patient Confidentiality

Your Medical Records are confidential. Under no circumstances is information about you shared with third parties who do not directly contribute to or support the delivery and planning of your health care, unless your consent has been obtained.

Routine appointments

Consultations are by appointment only and are available from 09:00-12:00 and from 15:30-17:00. Extended hours appointments are available for working patients between 08:0009:00 on selected mornings – these are limited and can be requested through our reception staff.

Routine nurse appointments are available every day between 09:00 and 17:00.

Phlebotomy clinics run Mon – Thurs 09:00 13:00.

Urgent calls and requests are dealt with through our triage system, led by our Advanced Clinical Practitioner Sharon Hamid. If you request an urgent appointment you will be called back by our triage team and an appointment may be allocated, your issue dealt with over the telephone or you may be directed to an appropriate allied health professional.

Do not walk in to the Practice and expect to be seen instantly. The Practice works on an appointment only system – be prepared to be asked to return or please phone the reception team who will be more than happy to allocate you an appointment time. Urgent and emergency situations will be dealt with accordingly.

Please arrive early to your appointment, it may not be possible for you to be seen if you are late. Patients attending more than 10 minutes late will be automatically asked to reschedule. If you wish to reschedule or cancel an appointment, please let us know so that it can be offered to another patient.

Out of Hours

Patients with an urgent problem out of hours are asked to telephone 111, free of charge. Please click on the link for further information. In the event of a life threatening emergency dial 999.

Missed Appointments

Missed appointments waste practice time and prevent us from seeing patients. If you do not attend 3 appointments within a 3 month period you will receive a letter from the practice. You will not be able to book any further routine appointments without prior discussion with the Practice Manager. Continual non-attendance may risk removal from our practice list.

Suggestions and Complaints

We strive to provide a quality service to our patients. We welcome any suggestions or comments to improve this service.

If you feel that your needs are not being met, we would welcome the opportunity to discuss this with you.

Our Practice Manager would be happy to deal with your complaint, please click the button below for further information.

Online Appointment and Repeat Facility

We offer online Patient Access, giving patients the opportunity to book a doctors appointment online as well as requesting repeat prescriptions. If you are interested in registering for this new service please click on the button below to download and complete the information required and return to the Practice. A registration information letter will be made available to you to enable you to set up your online booking account.

Zero Tolerance

This Practice supports the Scottish Executives policy on zero tolerance.

For the sake of our staff and other patients we will not tolerate any verbal aggression either within the practice, on the telephone or in the community.

Should a patient be violent, abusive or aggressive to a doctor or any member of their staff, we will ask that their name be removed from our list of patients with immediate effect.

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Mon: 8am – 6pm
Tue: 8am – 6pm
Wed: 8am – 6pm
Thur: 8am – 6pm
Fri: 8am – 6pm
Sat: Closed
Sun: Closed

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