Appointments and Prescriptions

Repeat Prescriptions

Repeat prescriptions are usually issued on a 2 monthly basis.

When you require a repeat prescription please contact our prescription line on: (01387) 811553.

You may also drop your request in the Deposit Box located within the surgery. It is important that you allow 2 working days before collection from the Surgery. This allows the Practice time to process and sign your prescription. The Pharmacy may have to order in your medication thereafter, so please ensure that you order your repeat medication before you run out to allow time for this to happen and to ensure that there is no break in your regular medication.

Online Prescription Ordering

We offer online Patient Access, giving patients the opportunity to book a doctors appointment online as well as requesting repeat prescriptions. If you are interested in registering for this new service please click on the button below to download and complete the information required and return to the Practice. A registration information letter will be made available to you to enable you to set up your online booking account.

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Appointments & Prescriptions
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Privacy policy

Lochmaben Medical Group has a legal duty to explain how we use any personal information we collect about you, as a registered patient at the practice.  Staff at this practice maintains records about your health and the treatment you receive in electronic and paper format.   

What information do we collect about you?

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.

How we will use your information

Your data is collected for the purpose of providing direct patient care; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information with medical research databases such as the Information Services Division Scotland (ISD Scotland) or others when the law allows.

In order to comply with its legal obligations, this practice may send data to ISD Scotland when directed by the Secretary of State for Health under the The Public Health (Scotland) Act 2008. Additionally, this practice contributes to national clinical audits and will send the data that is required by ISD Scotland when the law allows. This may include demographic data, such as date of birth, and information about your health which is recorded in coded form; for example, the clinical code for diabetes or high blood pressure.

Processing your information in this way and obtaining your consent ensures that we comply with Articles 6(1)(c), 6(1)(e) and 9(2)(h) of the GDPR. 

Maintaining confidentiality and accessing your records

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to access the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information. Furthermore, should you identify any inaccuracies; you have a right to have the inaccurate data corrected.

Risk stratification

Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including SPIRE (NHS National Services Scotland), NHS Dumfries and Galloway and Local Intelligence Support Team; this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

Invoice validation

Your information may be shared if you have received treatment to determine which NHS Area Health Board is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.

Opt-outs

You have a right to object to your information being shared.  Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering a Type 1 opt-out, preventing your information from being shared outside this practice.

Retention periods

In accordance with the NHS Codes of Practice for Records Management, your healthcare records will be retained for 10 years after death, or if a patient emigrates, for 10 years after the date of emigration. *Electronic Patient Records (EPRs) – GP only- must not be destroyed, or deleted, for the foreseeable future.  See link for further clarification of retention periods:

http://www.gov.scot/Publications/2010/04/20142935/8

What to do if you have any questions

Should you have any questions about our privacy policy or the information we hold about you, you can:

  1. Contact the practice’s data controller by phone 01387 810252 or via email at dg.gpclin.y18377@nhs.scot. (GP practices are data controllers for the data they hold about their patients.)   
  2. Write to the data controller at: Lochmaben Medical Group, 42-44 High Street, Lochmaben, DG 11 1NH
  3. Ask to speak to the Practice Manager Mr Robert Denston

The Data Protection Officer (DPO) for Lochmaben Surgery is Mr John McGonigle and he is based at NHS Dumfries & Galloway, Data Protection Dept., Second Floor Central Core, Mountainhall Treatment Centre, Bankend Road, Dumfries. DG1 4AP.

Complaints

In the unlikely event that you are unhappy with any element of our data-processing methods, you have the right to lodge a complaint with the ICO. For further details, visit ico.org.uk and select ‘Raising a concern’.

Changes to our privacy policy

We regularly review our privacy policy and any updates will be published on our website and on posters to reflect the changes. This policy will be reviewed annually. 

Opening Times

Mon: 8am – 6pm
Tue: 8am – 6pm
Wed: 8am – 6pm
Thur: 8am – 6pm
Fri: 8am – 6pm
Sat: Closed
Sun: Closed

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