Appointments
Routine Appointments
Extended hours appointments are available for working patients between 08:00 – 09:00 Mon – Fri – these are limited and at the discretion of the GP partners. Please request this through the eConsult system.
Routine nurse appointments are available Mon – Wed between 09:00 and 17:00 and Fri 09:00 – 16:00
Phlebotomy clinics run Mon – Wed 09:00 – 11:00, Thurs & Fri 08:00 – 11:00.
Appointment System
As of the 3rd November 2025, appointments at Lochmaben Medical Group are booked using the online consultations tool eConsult. This service is provided by our team to help us address your medical needs more quickly.
Fill out a quick and secure online form – When you use eConsult, you will be directed to a secure NHS page. Please be assured that all the information you provide will be sent back to us – you will receive a confirmation of receipt. The online service is available to submit requested between 07:00-16:00 Monday-Friday, offering a convenient alternative to waiting on the phone. By using eConsult, you help free up phone lines for those who do not have internet access. You can also submit an eConsult on behalf of a friend or loved one with their consent.
We’ll contact you back by the next working day – Our team will review your information and get in touch with you, within 24 hours (one working day).
A follow on appointment will be made as required – this could be a telephone, or face to face appointment, urgent or routine.
Please see our FAQs for more information.
Please do not walk in to the surgery and expect to be seen. All face-to-face appointments with medical staff or ANPs must be arranged through the eConsult system. You will be asked to return home and submit an eConsult request.
Please arrive early to your appointment, it may not be possible for you to be seen if you are late. Patients attending more than 10 minutes late will be automatically asked to reschedule. If you wish to reschedule or cancel an appointment, please let us know so that it can be offered to another patient.
You may be asked if your consultation can be recorded on video for training purposes. This is incredibly useful for feedback. You are not obliged to consent to this however, and refusing does not effect your care. All videos are stored as per GDPR guidance and treated like all medical information, in a secure and confidential manner. Videos are destroyed within 3 months or after review.
Home visits are only available for patients who are absolutely housebound and/or have terminal care requirements. Home visits may be handled by the GPs, a GP trainee, Advanced Nurse Practitioner or by our local Scottish Ambulance team. It is not possible to request a named clinician to perform a visit and all visits are at the discretion of the partners.
Out of Hours
Patients with an urgent problem out of hours are asked to telephone 111. In the event of a life threatening emergency dial 999.
Missed Appointments
Missed appointments waste practice time and prevent us from seeing patients. If you do not attend 3 appointments within a 3 month period you will receive a letter from the practice. You will not be able to book any further routine appointments without prior discussion with the Practice Manager. Continual non-attendance may risk removal from our practice list.
Scotlands national health information service. It aims to provide accurate and relevant information to help you make informed decisions about your own health and the health of the people you care for.
Patient Access lets you use the online services of your local practice. These may include arranging appointments, repeat medication, secure messages, medical record and updating your details.
NHS Attend Anywhere helps health care providers offer video call access to their services as part of their business as usual, day-to-day operations.